The fine print,
in plain English.

Orders are packed within one to two business days after payment clears. Orders placed on a weekend or public holiday start processing on the next business day.

You will receive a confirmation email as soon as the order is accepted, and a second email with a tracking link when the parcel is handed to the carrier.

Domestic orders usually arrive within three to six business days after dispatch. International orders usually arrive within seven to fourteen business days, depending on the destination and customs.

Shipping cost is calculated at checkout from the destination, the weight of the parcel and the service you choose. Any free-shipping threshold shown on the site is applied automatically before payment.

International parcels may be subject to import duties or taxes set by your country. These are the responsibility of the recipient and are not collected by us.

Carrier delays happen, especially around peak season and in bad weather. If tracking has not moved for five business days, contact us with your order number and we will open a carrier trace or replace the parcel.

Unopened products in their original packaging can be returned within 30 days of delivery for a refund of the item price. Opened skincare cannot be resold, so opened items are only accepted when the product is faulty, damaged in transit or not what you ordered.

If something arrives damaged, leaking or wrong, send us a photo of the parcel and the product with your order number within 14 days of delivery. We will send a replacement or refund the item in full, and you keep the damaged item — no return shipping needed.

Message us from the contact page with your order number and the items you want to return. We reply with return instructions within one business day. Please do not ship anything back before you have those instructions.

Return shipping is paid by the customer unless the item was faulty or incorrect. We recommend a tracked service, since we cannot refund a parcel that never reaches us.

Once the return is received and inspected, the refund is issued to the original payment method within five business days. Your bank may take a further three to five business days to post it.

Original shipping costs are refunded only when the whole order is returned because it was faulty or incorrect.

When you send us a message we store your name, email address, optional order number, the topic you chose and your message, so we can answer it.

When you place an order, the checkout, payment and delivery details are collected and processed by our store platform and its payment provider. Card details are never sent to or stored by this website.

To answer support requests, to fulfil and deliver orders, to handle returns and to keep records required for tax and accounting. We do not sell personal data or share it with advertising networks.

Support messages are kept for as long as needed to resolve the request and then for up to two years for reference. Order records are kept as long as accounting rules require.

You can ask us for a copy of what we hold about you, ask for corrections, or ask us to delete it — write to us from the contact page and we will action it within 30 days, except where the law requires us to keep a record.

This site stores the minimum needed to keep your cart and your session working. It does not run advertising cookies.

Prices, stock and product availability shown on this site are read live from our store catalog and can change without notice. An order is accepted once payment is confirmed and you receive a confirmation email.

If an item turns out to be unavailable after you have paid, we will contact you and refund that item, or the whole order if you prefer.

Ingredient and usage information is provided by the manufacturer and summarised by us for clarity. Skincare is not medicine: if you have a skin condition, are pregnant or are under medical treatment, check with a doctor before starting a new active ingredient.

Always patch test a new product and follow the manufacturer's directions on the packaging, which take precedence over any summary on this site.

You may browse and buy from this site for personal use. You may not scrape the catalog, resell the site's content, attempt to disrupt the service or use it to place fraudulent orders.

We are responsible for delivering the products you order in good condition. We are not liable for indirect losses, or for reactions caused by using a product against the manufacturer's directions.

These terms are governed by the laws of the jurisdiction in which the store operator is established. Nothing here removes rights you have under mandatory consumer protection law.